Customer Assurance

Returns & Replacement Policy

Clear, fair inspection and replacement guidelines designed for baby feeding and personal care items.

1. Inspect your parcel at delivery

Because all Arhaams orders are fulfilled via Cash on Delivery, we encourage you to check the outer parcel and verify that the product model and colour match your order when the courier delivers your package.

2. Damaged, defective, or incorrect items

If your item arrives damaged in transit, has a manufacturing defect, or does not match the colour variant you selected, please contact us within 48 hours of delivery:

Share your order number and a clear photo of the item and packaging. Where the error or transit damage is on our side, Arhaams covers the replacement or return courier charge in full.

3. Hygiene conditions for baby feeding & care products

For infant health and hygiene reasons, feeding cups, spoons, water bottles, nasal aspirators, and newborn fabric sets can only be accepted for change-of-mind return if they are completely unused, unwashed, and sealed in their original packaging within 48 hours of receipt. For change-of-mind returns, standard delivery charges apply.